Friday, March 16, 2012

On our way. Sort of.

The day is finally here, and United Airlines decided to break up our long travel day. We’ll spend much of St. Patrick’s Day in New York—cool! Maybe not that cool, as we’ll be working to improve on our actual travel time vs. time spent negotiating about it ratio. Today it was 3.5 hours actual travel, 4.5 hours discussing it (and that does not include three-plus simultaneous hours on the phone). So, easily 1:2, the bad way today.
We’re slated to arrive finally in Vaasa about a day and a half late. We’ve got our fingers crossed.

Here are three good ambassadors, Karl, Lee and Erika, at the United Customer “Service” desk.

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